Here are the answers to the questions we are sometimes asked. If you have additional questions, please contact us.
QUESTIONS ABOUT TREATMENT
What can I expect at the first appointment?
The first appointment is an initial assessment. It is an opportunity for us to begin to put together a picture of how things are for you at this time. We will ask you lots of questions about what is going on for you and why you have been referred to our service. At the end of the appointment we will discuss our understanding of the reasons why you attended, and aim to give you our recommendations and / or treatment options at the end of the appointment.
Why do I need to fill in all these questionnaires?
Questionnaires are just another way we gather information and add to our understanding of what is going on for you, whether there is reason to be concerned and what recommendations we have for you. In addition, if you have therapy sessions they can help to show what improvements you have made over time. They are confidential and are an important part of the assessment process.
What happens next?
We provide you and your referrer with a summary letter of our findings, and recommendations for the future.
If we agree that therapy would be helpful, then we will arrange further dates and times for you to attend a number of appointments. We offer flexible times and modes of treatment sessions but typically we meet weekly or fortnightly.
If I decide to have therapy, how long will I need therapy for?
This varies from person to person but usually it is between 8 and 18 treatment sessions. There are National Institute of Clinical Excellence (NICE) guidelines which suggest a number of treatment sessions for specific disorders which can be a good guide. Our aim is for you to take away the skills to become your own psychologist so we offer regular reviews during treatment to evaluate your progress.
I’m enquiring for a loved one but they’re reluctant to meet with a therapist. What can I do?
Family and friends may have become concerned about a loved one’s well being or functioning and would very much like for them to attend an initial assessment appointment and treatment sessions. Ideally, the individual would make contact with us themselves. If they do not wish to do so, you can enquire on their behalf. Psychological understanding and support can be effective for a carer of someone with a difficulty and often a change in approach can indirectly bring about change in the individual concerned.
I have tried therapy before and it didn’t work so why should I try again?
Some people who have had therapy in the past may be dubious about the value in trying further therapy. Finding the right therapist can be difficult; there are many different types of therapies to navigate and each delivered by different people with different styles and approaches. If you have had an unpleasant or unhelpful experience, please don’t give up. It may be that you’ve yet to find the right therapist for you. At the Body Image Clinic our team consists of highly trained and experienced specialists, we hope that we can find the right fit for you at our clinic.
QUESTIONS ABOUT PRIVACY
Will what I say be confidential?
Yes. What we discuss in sessions is confidential. We may take written notes in the session and keep records about the people we see. In line with national information legislation, these are kept secure and are only accessed by your therapist. Your therapist will discuss confidentiality at your first session and the legal limitations to confidentiality.
Sharing information with your referrer or GP has been proven to improve the quality of the care you receive. In addition, if you have been referred to have a psychological assessment to assess suitability for a cosmetic procedure, your referring professional will require a copy of your summary report and recommendations.
Sometimes we will need to contact your GP or Psychiatrist; however, whenever possible we will discuss this with you first. In addition, sometimes insurance companies require a summary letter from us for your insurance to continue paying for treatment. We provide you with a copy of these letters for your own records.
QUESTIONS ABOUT COST AND PAYMENT
Why do I have to pay for the assessment session before I have attended?
We are national specialists in our field, and have a lot of demand for appointments. Paying for your appointment in advance secures the appointment time for you.
My health insurance will only cover part of the session cost?
If your insurance will only pay part of the session cost, you can make up the remainder of the fee by cash, cheque or bank transfer.
My health insurance has run out or is capped and will not cover any further sessions?
You will be liable for any session fees that are not paid by your health insurance company. If your insurance has ended or is capped, please speak to your therapists as soon as you can about the best course of action.
There is an excess on my insurance, who should I pay?
It is quite common for there to be an excess on insurance policies. You will be asked to pay us directly for the excess amount and we are happy to provide you with an invoice.
How do I pay?
Payment for the first assessment appointment is paid via BACs at least 48 hours before the appointment.
If you are paying for therapy yourself, payment is due at the time of each appointment by cheque or cash. After the first session you may agree with your therapist to pay monthly by BACs.
If you have private medical insurance cover, you will need to check that you are covered for psychological treatment and to let us know the details for invoicing. We are registered with most of the major private health insurance companies, including AXA PPP, BUPA, CIGNA, PruHealth / Vitalityhealth, AVIVA, and Simplyhealth.
How much will it cost?
How do I arrange to see one of you?
We accept referrals from you directly, from your GP or psychiatrist, Cosmetic Professional or from your health insurance provider. If you telephone, email or contact one of us through our website, we will respond promptly offering you an appointment time.
I can't make an appointment as I don't live in London?
We offer assessment appointments and treatment sessions via Skype. Please contact us for further information.
Where can I see you?
We offer initial assessment appointments at 152 Harley St and therapy sessions take place at our clinic at Monument in the City area of London.
What do I need to bring to an appointment?
If it is your first appointment with us, you will need to bring;
At therapy appointments you may want to bring a notepad and pen to record key ideas for use both in and between our meetings. We encourage you to audio record your therapy sessions with us if you would like a copy of the session for future. You can discuss the benefits of recording therapy sessions and any reservations you may have with your therapist.
What happens if I need to cancel or rearrange an appointment?
We understand that life gets busy and sometimes you will need to change an appointment time. Please contact your therapist as soon as possible to let them know if you would like to cancel or rearrange an appointment. We will try to be as flexible as possible and we will not charge for cancellations up to 48 hours before your appointment time. Cancellations made with less than 48 hours notice before the appointment or non-attended appointments without any prior notice will be charged at the full price. In the unlikely event that we would need to change or cancel an appointment, we too will provide you with as much notice as possible.
Can my partner / spouse / family member come to the first appointment with me?
We understand that coming to your first appointment can be daunting and we are happy for you to bring a family member, partner or close friend to the initial appointment. They can join us for all or part of the session or they can wait in the reception area.
Is there parking?
There is paid street parking available close by, and we are very well connected by public transport.
What if I have a complaint?
Our aim is to help you to access high quality psychological help in accordance with ethical guidelines and current professional standards. If you have any concern about any aspect of the help we're providing you, then please let us know straight away and we will find a suitable solution for you. Please email any concerns to firstname.lastname@example.org